Terms of Service

Effective August 2, 2026

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Welcome to Basin RV. These Terms of Service ("Terms") govern your use of our website (https://www.basin-rv.com), our online parts store, our mobile RV repair and maintenance services, and our roadside assistance plans. By accessing our Site, booking a service, or purchasing products, you agree to be bound by these Terms. If you do not agree, please do not use our services or website.

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1. Scope of Services

Basin RV provides mobile RV repair, routine maintenance, 24-hour emergency roadside assistance, and retail sales of RV parts and accessories. Our mobile service technicians travel to your location (within our designated service areas) to perform agreed-upon diagnostic, maintenance, and repair work.

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2. Estimates, Pricing, Payments & Misadvertisement Protection

We strive to offer reasonable and transparent pricing. Estimates provided prior to diagnosis or service are approximate and subject to change based on hidden damage, parts availability, or additional labor discovered during service. All product descriptions, specifications, pricing, and availability on our Site or marketing materials are provided in good faith based on manufacturer specifications and supplier data (including verified B2B partners such as Dometic and NTP Stag). However, we reserve the right to correct any typographical errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. Special orders and parts orders require an upfront deposit as determined by Basin RV. Payment for mobile services, parts, and repairs is due immediately upon completion of service unless prior written arrangements have been made.

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3. Customer Responsibilities & Site Conditions

For mobile repairs, customers must provide a safe, legal, and accessible location to work on the RV. If park management prohibits outside mobile repair, the customer is responsible for relocating the vehicle. Customers must remove personal belongings obstructing repair areas and secure pets during service. Technicians reserve the right to refuse service in unsafe or hazardous conditions.

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4. Limitation of Liability & Force Majeure

To the maximum extent permitted by Texas law, Basin RV, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or in connection with our mobile repair services, parts sales, or roadside assistance. Our total liability for any claim arising from services rendered or products sold shall not exceed the total amount actually paid by you to Basin RV for the specific service or product giving rise to the claim. Basin RV is not responsible for pre-existing conditions, latent defects, or failures resulting from normal wear and tear or improper prior maintenance.

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Vandalism and Break-Ins: Basin RV shall bear no liability or responsibility for any theft, vandalism, break-ins, property loss, or interior/exterior damage to recreational vehicles, trailers, or personal belongings left on company premises, customer property, or temporary service sites during repair, maintenance, or storage. Owners are strongly advised to maintain their own comprehensive and collision insurance covering such incidents.

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5. Product Sourcing & Authenticity

Basin RV sources products through authorized B2B accounts and legitimate wholesale distribution channels, including direct authorized accounts with Dometic and NTP Stag, along with an Amazon Business Prime account. All products are genuine OEM. Any applicable manufacturer warranty is provided solely by the original manufacturer; Basin RV makes no independent warranty beyond what is provided by the manufacturer, except as expressly stated in writing. To the maximum extent permitted by law, Basin RV disclaims any liability for claims alleging that products sold are counterfeit, unauthorized, or gray-market goods, provided that such products were sourced through our authorized B2B accounts, Amazon Business Prime account, or other legitimate wholesale distribution channels.

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6. Compliance with Laws

All products sold and services rendered by Basin RV are offered in accordance with applicable federal and Texas laws regarding authorized distribution, product sales, and consumer protection. Basin RV operates in compliance with the Texas Business and Commerce Code and applicable federal trade regulations.

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7. Trademark Notice

"Basin RV," the Basin RV logo, and all associated brand elements, service marks, and trade names used on our website, vehicles, uniforms, and marketing materials are trademarks and/or service marks owned and operated by Basin RV. All rights are reserved. Any unauthorized use, reproduction, distribution, or modification of Basin RV's trademarks without prior written permission is strictly prohibited.

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8. Dispute Resolution & Governing Law

These Terms and any dispute arising out of or related to them shall be governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Ector County, Texas. We reserve the right to modify these Terms at any time; changes will be posted on this page with an updated effective date, and continued use constitutes acceptance of the revised Terms.

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Questions about this policy? Contact us atBasinrv.serv@yahoo.com or 432-310-5681.