Return & Refund Policy

Effective August 2, 2026

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At Basin RV, we want to ensure you are completely satisfied with your purchase. Please review our return and refund guidelines below for parts, accessories, and mobile services.

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1. General Part Returns & Exchanges

Eligibility: Unused, unopened parts and accessories in their original packaging may be returned within 30 days of purchase with a valid receipt or proof of purchase.Restocking Fees: Returned items may be subject to a restocking fee of up to 15%.Refund Method: Approved refunds will be issued to the original form of payment within 5–10 business days.

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2. Non-Returnable Items

To ensure safety and quality control, electrical parts and used parts are strictly non-returnable and non-refundable. Once purchased and delivered or picked up, electrical components (such as control boards, converters, thermostats, and electrical cords) and any pre-owned or used items cannot be returned or exchanged. Please verify part numbers and compatibility before purchasing.

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3. Special Orders & Deposits

Parts ordered specifically for a customer ("Special Orders") require a non-refundable deposit at the time the order is placed. If a customer cancels a special order prior to fulfillment, the deposit may be retained by Basin RV to cover restocking fees and freight charges imposed by suppliers.

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4. Local Pickup Policy

When picking up parts or equipment at our Odessa shop, please call ahead at 432-310-5681 to confirm that a representative is on-site and your order is ready for pickup.

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5. Mobile Repair Services & Labor

Mobile repair labor, diagnostic fees, and emergency dispatch fees are non-refundable once the service has been performed or the technician has arrived on-site. If you have concerns about a completed repair, please contact us within 48 hours so we can address the issue.

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6. Contact Us

Basin RV
Phone: 432-310-5681
Email: Basinrv.serv@yahoo.com
Address: 9031 Helen Ave., Odessa, TX 79766